FAQ

 

Do You Restock Your Inventory?

On occasions we will restock some of our products. Please make sure to sign up for the Deviantz Studios newsletter to receive alerts each time we restock an item.  

When Are New Products Added To The Site?

Most of our products do not have set release dates. Please make sure to sign up for the Devinatz Studios newsletter to receive alerts each time we add new products. Also sign up for the SMS notifications. 

Refunds 

We kindly request that you review your order before confirming your purchase. It is important to note that all sales are final, we do not offer refunds or exchanges.

How Do The Item(s) Fit?

You can find information about the fit of our clothes under the description of every product.

You can also locate a general size chart and specific measurements on our product pages.

Our customer service representatives are always available to answer further questions about measurements and fitting.  

Package Returned To Original Sender 

If your package was returned to us, Please contact us at deviantzstudios@gmail.com

Possible reasons of return: 

• Incorrect Address
• Two or more delivery attempts with no success
• Vacancy

Please note: All return-to-sender packages receive credit at an equal value of the purchase. ( shipping not included )

If the tracking states that a delivery attempt was made to the address you provided at checkout, we do not re-sent packages. 

For your next purchase, we kindly ask that you double-check the address you've entered at checkout. 

Order Was Delivered, But I have Not Received it. 

If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim. 

deviantzstudios@gmail.com

My Package Came in Without a Return Label

If  you’ve received an item that is incorrect, damaged or mislabeled or simply want to return please contact us deviantzstudios@gmail.com for further assistance.

Please be advised, we do not issue return labels. You can choose the carrier of your choice to make a return or exchange. Keep in mind, you will be responsible for shipping costs and any damages or loss.

Cancel My Order

All sales are final, we do not issue refunds.

Once an order has been confirmed or shipped, it cannot be modified/canceled.

I Placed Two Different Orders, Can You Ship Them Together?

We do not combine orders. Each order is shipped separately. 

Can I Change My Shipping Address? 

Once an order has been confirmed or shipped, it cannot be modified/canceled.

For your next purchase, we kindly ask that you double-check the address you've entered at checkout. 

Lost/Missing Packages

Deviantz Stuidios is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout,  we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.

Clothes Adjustments 

We do not perform any adjustments to current and prior item(s)

International Orders

Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.

What Countries Do You Ship To?

We ship worldwide! 

Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.

When Will My Order Arrive?

Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.

Can I Make An Exchange?

Deviantz Studios does not do exchanges at this time 

Delivered Returns

After your Exchange/Return package has been successfully delivered, kindly allow a period of 1-3 business days to receive a credit code or exchange.

Items on Sale

We do not process returns or exchanges on products that are on sale. 

I Ordered The Wrong item, Can You Change My Order Before It Ships?

Once an order has been confirmed, it cannot be modified/canceled. 

I Placed An Order But I Have Not Received Any Email Confirmation?

If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at deviantzstudios@gmail.com with your order number and last name and we will resend your confirmation email.  

I Added A Product To My Cart But Now It Says Sold Out?

All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item.